Privacy Policy

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Bladigo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and services. Please read this policy carefully to understand our practices regarding your information.
Our CommitmentBladigo is committed to respecting Users’/ Couriers’/ Job Applicants’/ Partners’/ Investors’/ Prospects’/ Website Visitors’ (jointly named hereinafter as the “Data Subjects”) privacy and protecting their Personal data. In this sense, the aim of this Privacy Policy is to inform Data Subjects about Glovo’s processing activities as per GDPR and the Local Regulation requirements.

The purpose of the Privacy PolicyThis Privacy Policy provides information on the processing of personal data of Data Subjects who contact us via the contact form available on our website, in accordance with the General Data Protection Regulation ("GDPR").

To find them, the different stakeholders involved in this processing as well as our Data Subjects can enter our main website bladigo.com>>privacy-Policy, or App: Help>>Not related to an order>>Policies and there they can select the right which they wish to exercise.

This Privacy Policy notice describes: how bladigo collects and processes the personal data, the different stakeholders involved in this processing as well as our Data Subjects rights with regard to their data. We recommend that both all stakeholders involved in the processing as well as Data Subjects read it carefully and on a frequent basis to fully understand this along with our privacy overview, which highlights key points about our current privacy practices.

Possible changes and updates on the Privacy PolicyDue to the constant evolution of Bladigo’s activities, this Privacy Policy may be subject to change or updates in the future.
By using Bladigo, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect
We collect the following types of information to provide and improve our services:

1.1 Personal Information
When you register or use Bladigo, we may collect:

Name
Email address
Phone number
Delivery address
Payment information (e.g., credit/debit card details, mobile payment methods)
Profile picture (optional)
1.2 Non-Personal Information
We may collect non-identifiable information, such as:

Device information (e.g., model, operating system, unique device identifiers)
App usage data (e.g., pages visited, time spent on the app)
Location data (if enabled)
IP address
1.3 Location Data
To provide accurate delivery services, we may collect your real-time location data. You can enable or disable location services at any time through your device settings.

2. How We Use Your Information
We use the information we collect for the following purposes:

To process and deliver your orders.
To communicate with you regarding your orders, account, or customer support inquiries.
To improve our app functionality and user experience.
To send promotional offers, discounts, and updates (with your consent).
To comply with legal obligations and prevent fraud or misuse of our services.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:

Delivery Partners: To fulfill your orders.
Service Providers: For payment processing, analytics, and app functionality.
Legal Authorities: If required by law or to protect our rights and users.
Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request the deletion of your data at any time (see Section 7).

5. Security of Your Information
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Data Portability: Request a copy of your data in a portable format.
Withdraw Consent: Withdraw your consent for data processing at any time.
To exercise these rights, please contact us at contact@bladigo.com.

7. Managing Your Information
You can manage your personal information through the app:

Update your profile details.
Enable or disable location services.
Opt-out of promotional communications.
8. Third-Party Services
Bladigo may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

9. Children's Privacy
Bladigo is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it immediately.

10. International Data Transfers
If you are accessing Bladigo from outside Morocco, please note that your data may be transferred to and processed in Morocco or other countries where our servers or service providers are located. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app with the updated "Effective Date." Your continued use of Bladigo after such changes constitutes your acceptance of the updated policy.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bladigo Support Team
Email: contact@bladigo.com
Phone: +212 660 24 72 10